| Frequently Asked Questions (FAQ) |
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General Questions
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1. How can I be your distributor?
2. Can you provide OEM service?
3. What is your policy for the return of faulty or damaged product?
4. What is your minimum order quantity?
5. Do you have figures on the failure rate of your products?
6. What is your normal lead time on delivery?
7. What are the differences between your products and OEM’s? |
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| 1. How can I be your distributor? |
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| Please contact us at info@print-pro.com.hk |
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| 2. Can you provide OEM service? |
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| Yes, we provide OEM service for some buyers with their own brands and we offer the design, printing, production and complete service, as well. |
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| 3. What is your policy for the return of faulty or damaged product? |
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| We have quite low defective rate, but if any defective unit caused by the manufacturer is found, it will be replaced with a new product on a one by one basis. |
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| 4. What is your minimum order quantity? |
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| At present, we do not have minimum order quantity. |
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| 5. Do you have figures on the failure rate of your products? |
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| We are afraid to say that we have no exact data at this moment, but we can say that it is less than 0.3%. |
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| 6. What is your normal lead time on delivery? |
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| Generally, it depends on your order volume and model types, but it is usually two weeks for sea order and one week for air order. However in case you want to carry your own brand product with your own unit box, the delivery time of your initial order is around 1 month. |
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| 7. What are the differences between your products and OEM’s? |
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| We try to meet every standard that OEMs set when making their cartridges, so our quality is almost same as the OEM's. Basically there is no difference in quality between OEM cartridges and Print-Pro products. For your additional information, please contact our marketing team. |
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